How To: Boost compliance and savings through increased business traveller satisfaction
Employees are more likely to follow a corporate policy if it makes their lives easier. It should not take time for bookers to find options that fit within the policy. Travellers should access all their travel plans in one place. Managing approvals should be as easy as hitting one button. With these conditions, you won't struggle to report on travel activity any more. You can be more efficient, uncover new sources for savings and refine your policy for the future. Our customers decided to lead with traveller satisfaction. Learn how compliance and savings followed.
An intuitive platform invites users in, and keeps them in-policy
Centralising all bookings through one online portal is key to real business improvements. For example, Nasdaq is a global exchange with thousands of employees. Their travellers were mostly booking offline, resulting in booking fees that were 7 percent of their travel spend. The industry average is 3–5 percent, presenting a large financial outlay. Nasdaq needed to make significant changes to the way they plan, book, and manage their corporate travel. They partnered with Egencia for the intuitive nature of the online platform. As a result, 90 percent of travellers surveyed are likely to recommend Egencia. The traveller satisfaction rate hit 100 percent. This level of satisfaction led most travellers to in-policy choices and strong compliance. Where are the savings then? This change management programme resulted in a cost savings of $500,000 in the first six months with Egencia. Read more.
Build compliance by building-in convenience
Isn't it easier when you already know how it works? The same goes for business travel. A travel management solution that mirrors the way your business works will make things easier. Let's take the example of Alexander Mann Solutions. The nature of their business implies travel management on a per-project or per-client basis. Egencia helped their travel manager customise their approvals system. When booking, travellers and travel arrangers can choose the appropriate project or client. This triggers an automated approval workflow to the relevant approver. This ability to offer their employees an easy way to complete their bookings led to 89.9 percent of online adoption and compliance rates of 87.4 percent. Read more.
Satisfied travellers make more effective employees and a more efficient travel programme
It’s easy to sell the benefits of a travel management platform if you treat it as a standalone asset. The challenge comes when you need your travellers to adopt it across the organisation. If it’s not as user-friendly for both booking, and adhering to your travel policy, they will book elsewhere. As one of our clients, Matrix42, put it: “When travelling for business, it needs to be easy, smooth, and comfortable. You need to be on your best form so that you can focus on the work that you’re there to do”. We couldn’t agree more. The Egencia booking tool is as easy to use as the Expedia tools that most people use for leisure travel. The proof? 100 percent of Matrix42 travel bookings are through Egencia. In-policy bookings, more negotiating power and happy travellers are only some of the key benefits. Matrix 42 saved an average of 17 percent across their travel costs since adopting Egencia across their organisation. Watch the video.
Satisfaction will help you fulfil your duty of care responsibilities
Duty of care is a massive responsibility for any travel manager. Take Attendo, for example. They have over 20,000 employees across the Nordics. No one person (or even a few people) can know the ins and outs of that many travellers’ plans at any given moment. This is the reason why they needed to focus on satisfaction and compliance with the help of Egencia. According to Niklas Nordström, who owns Attendo’s travel programme, “The needs of our travellers will continue to evolve, so it’s really important to collaborate with a TMC that is constantly innovating and investing in their technology”. The Egencia user experience drove satisfaction and compliance for the Attendo travel programme. Compliance, combined with powerful reporting tools, helped them refine their travel programme. They can fulfil supplier contracts and understand travel patterns. And the more extensive data you have, the more you can improve your travel programme. And satisfaction is not only key to compliance. It makes it possible to track travellers in the case of an emergency. “Egencia provides our travellers with a user-friendly booking tool, that makes compliance extremely easy. So easy that 83% of our bookings are made online”. Watch the video. Do you need to increase compliance and deliver additional savings to your corporate travel programme? Contact us today to see how you can create a programme that puts your travellers first.