by Virginie Pouget, Head of Global Consulting The Wall Street Journal recently took a closer look at companies that are experimenting with how they decide who gets to fly first class, premium or economy. Should it be based on seniority or frequency? We know the benefits of making decisions based on traveller personas instead of job titles, and the article makes a convincing case for rewarding your road warriors to reduce traveller friction – or “wear and tear”. Of course, there isn’t one right answer. It’s up to travel managers to decide what’s best for their travellers and to consider company culture, recruitment needs and budget, among other factors. Curious about how to set up a frequency-based travel policy but not sure where to start? Here are three pieces of advice to help you implement a successful travel programme: 1. Create a list and perform an annual audit. To minimise potential added administrative responsibilities, identify a list of travellers who belong to your road warrior travel group. Then, you can update the list on a yearly basis to make any necessary updates. 2. Don’t overcomplicate it. Set a general policy for your infrequent travellers, executives and your VIPs. Avoid adding additional groups unless it makes good sense for your business. 3. Communicate and track. If you choose to grant certain permissions to frequent travellers, publish guidelines to employees establishing the ground (and air) rules. Run an out-of-policy report to assess how often frequency-based travellers are booking outside policy and the cost implications associated with the organisational status. Once you've found the travel policy that fits your needs, Egencia is here to give you the tools to get the traveller satisfaction and compliance results you want. For more information on building a better travel policy, take a look at these resources and get in touch with us today.